Complaints will be reviewed and responded to within 3 working days. Your feedback and satisfaction is very important to us but please do remember to contact us about lost parcels and other queries prior to leaving feedback, open cases or complaining. Please address any complaints you have to our customer service team via eBay message. The BarnardoвЂ™s eBay Shop reserves the rights to block or end communication with any abusive buyers, any buyers who do not follow proper ebay or PayPal etiquette or any buyers which do not follow eBay or PayPal buying policies properly. The BarnardoвЂ™s eBay Shop refers to Mondays, Tuesdays, Wednesdays, Thursdays and Fridays as working day. Please not all queries and cases will be responded to during this time only. The BarnardoвЂ™s Customer Support Team are only available Monday вЂ“ Friday 9am вЂ“ 5pm. We apologise for any inconvenience or disappointment this may cause. a problem caused directly by a customs form filled in at our premises). Please note this means that we do not accept responsibility for any charges or extra charges and will not issue compensation due to custom related issues where it is not directly our fault (i.e. Please know your customs declarations needs of your country before returning an item to us as you are responsible for your item's safe return to us. Unfortunately BarnardoвЂ™s shop is also not liable for any problems encountered with customs during the returning of goods to us. The BarnardoвЂ™s Shop is unable to accept responsibility for delays to delivery of items due to customs where it has not been caused directly from a wrong customs declaration on our end.

We are unable to process any requests to label an item for less than it is worth or to list the package as containing goods that it is not (including as a 'gift'). The BarnardoвЂ™s Shop is unable to alter custom labels to help avoid tax or problems in other countries. We are sorry for any inconvenience caused. Please ensure you are 100% certain before placing your bid. We are not able to cancel bids once the auction is completed, due to warnings we have received regarding eBay's penalties for unpaid item cases. The Barnardo's Online Shop is happy to cancel any bid on an auction that is not finished. Please either pay or inform us if you would like to cancel your transaction within 2 days from the sale to avoid any case marks against your eBay account. On the 8th day the transaction will automatically be cancelled. The BarnardoвЂ™s Shop is happy to wait a total of 7 days for payment of any item. The BarnardoвЂ™s Shop can only accept PayPal payments. Please be aware of this and consider how you will pay for your item (as we do not offer any other payment options than PayPal) before bidding on any of the items on our shop. Please note that we are a charity and have the understanding that buyers from Singapore will have great difficulty in paying for items from us due to certain laws. Singapore and Countries With Laws About Purchasing From Charities If you are collecting an item in person, you will be asked to provide proof of purchase and a signature to confirm you have collected the item. The Barnardo's Online Shop offers collection in person for certain items. It is our eBay policy to let all auctions run their course and be fair to all customers and supporters. Terms and conditions of the sale Offers To End Auctions EarlyД«arnardo's Shop promises to not end auctions early or accept offers.

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